Delivery & Collection

Delivery within South Africa

The Home Quarter partners with trusted third-party couriers to deliver nationwide from our hub in Johannesburg. Our team is experienced in handling packages with care, ensuring your order arrives safely & as quickly as possible.

We offer outstanding value & consistently fast, reliable service. All products listed as in-stock are available for immediate dispatch. Orders are processed on the same or next working day. Estimated delivery lead times are:

  • Gauteng: 1–2 working days
  • Rest of South Africa: 2–4 working days

Delivery charges are calculated automatically at checkout.

Please note:

  • Deliveries take place on weekdays only (Monday to Friday), excluding public holidays.
  • Three delivery attempts will be made to the address provided. If all attempts are unsuccessful, the shipment will be returned to our offices. In such cases, the original delivery fee is non-refundable, & an additional fee will apply for re-delivery.

High-Risk Areas

Due to the ongoing risk of courier van hijackings, deliveries to what the courier defines as high-risk areas are managed differently. As these zones change frequently, the couriers cannot provide a definitive list. In these instances:

  • The courier will arrange to wait at the nearest police station during scheduled times for the recipient to collect their parcel.
  • Alternatively, customers may provide a different delivery address (within 60km of the original location) or choose to collect from a nearby courier kiosk.

If you're unsure whether your address is considered remote or high-risk, please contact us at info@thehomequarter.co.za to confirm whether delivery is possible in your area.

Collection Available in Johannesburg

Collections are available from our dispatch point in Paulshof, Johannesburg. To arrange a collection:

  • Select "Pick up in store" at checkout.
  • Our team will contact you within 24 hours (on workdays only) using the phone number provided. If no number is available, we will email you with the collection details.

Please note:

  • The Home Quarter is primarily an online store. Collections are accommodated by appointment only.
  • Collection hours: Monday to Friday (08h00–17h00). We can also assist on Saturdays or public holidays by prior arrangement.
  • For urgent collections, please contact us on +27 79 843 6285.

International Delivery

If you’re based outside South Africa & love what we do, we’d be delighted to assist. Email our team at info@thehomequarter.co.za to explore international shipping options tailored to your location.

Returns & Order Issues

If you notice an issue with your order—whether delivered or collected—or if you change your mind, please notify our team within 7 days of receipt. Full return guidelines are available in our Refunds & Returns Policy.