REFUND & RETURN POLICY

We want you to love your The Home Quarter products & ensure that each & every listed product is of high quality & packaged with the utmost care. If you are not ecstatic with your purchase, please let us know.

DON’T LIKE IT/ WANT TO CHANGE IT?

If you are not 100% satisfied with your purchase, you are welcome to return it within 7 days of receipt of delivery at your own cost.

Follow this process when returning unwanted products:

Please only return products in an unused, re-saleable condition, in its original packaging. Products must also be packaged safely for shipment & return.

The Home Quarter team will inspect the product on its return to ensure it meets the above standards. If it does, we’ll let you know and send you a refund voucher of the same value for our store. Refund vouchers are valid for 6 months from date of issue.

Please note that shipping charges paid on the original order are not refundable & you will be liable for shipping costs on the new order.

Sale items: If you purchased a product on sale, it will be subject to the terms & conditions of the sale.

DAMAGES/PRODUCT DEFECT

We take extra special care to quality check all The Home Quarter products prior to shipping, but if you feel we have missed something, or the product has been damaged during shipment, please follow the below process within 3 days of receipt of delivery.

Follow the following process if your The Home Quarter product has a defect or has arrived damaged:

Email at least 2-3 well-lit pictures to info@thehomequarter.co.za clearly displaying the issue with your purchase, along with your initial order number. (Please note: we cannot accept any social media communication in facilitating a refund/return.)

Be sure to include as much information as possible so that we can provide you with the best assistance.

A member from The Home Quarter team will be in touch within 48 hours to let you know if your submission has been accepted for a return/refund. If accepted, we will arrange collection of the damaged product.

Our team will check the condition of the returned product & let you know that the incident/product has been reviewed. Once approved, we will send you a replacement product. If we’re out of stock, we’ll send you a refund voucher of the same value to use in our store. Refund vouchers are valid for 6 months from date of issue.

International returns: All shipping fees for international and/or cross-border shipments are for the client's account irrespective of the reason for return.

Return vouchers

  • Refund vouchers are valid for a period of 6 months from date of issue & will expire thereafter.
  • Refund vouchers are not transferable and only eligible for purchase made via the original email address that they were sent to. (They also can’t be swapped for cash & don’t accrue interest – sorry!)
  • If your refund voucher value doesn’t cover the cost of your new order, you can make up the difference by paying via one of our other payment methods.