Frequently Asked Questions

Can't find the answer that you are looking for? No worries, contact our team directly on or +27 79 843 6285 & we will gladly assist you.

Do you have a store that I can visit?

We are an online store & unfortunately don't have any physical stores or showrooms available to view products.

Want to see The Home Quarter in your city in the future? Drop our team an email on with your suggested city & location!

Can I cancel or alter my order?

We completely get it, we change our minds too! While we do our best to assist, once an order is dispatched for delivery, we are unable to alter or cancel it at this time.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.

Is there a trade discount available?

Yes! We have a trade discount available for interior designers, decorators, B2B-clients & more.

Contact us on requesting a Trade Application Form & our team will assist you accordingly. Please note that relevant documentation & business information will be requested.

What is the delivery lead time?

Orders are processed on the same/next working day for dispatch with our chosen courier partner, The Courier Guy.

The delivery lead time for Gauteng-based orders is 1-2 working days & 2-4 working days for the rest of South Africa.