Frequently Asked Questions
Can't find the answer that you are looking for? No worries, contact our team directly on info@thehomequarter.co.za or +27 79 843 6285 & we will gladly assist you.
What does delivery cost?
Orders over R850 qualify for free delivery. Orders under R850 are charged a flat delivery fee of R99.
How long does delivery take?
Gauteng: 1–2 working days
Rest of South Africa: 2–4 working days
Orders are processed on the same/next working day. Tracking is provided once your order ships.
Do you have a store that I can visit?
The Home Quarter is an online store based in Johannesburg & we don’t have a physical retail store or showroom.
If you’re based in Johannesburg, we can assist with viewing items by appointment from our Paulshof premises. You’re welcome to contact our team on 079 843 6285 to arrange this.
Is there a trade discount available?
Yes! We have a trade discount available for interior designers, decorators, B2B-clients & more.
Contact us on info@thehomequarter.co.za requesting a Trade Application Form & our team will assist you accordingly. Please note that relevant documentation & business information will be requested.
Can I cancel or alter my order?
We completely get it, we change our minds too! While we do our best to assist, once an order is dispatched for delivery, we are unable to alter or cancel it at this time.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.
Do you offer international shipping?
We’d love to help! Please email info@thehomequarter.co.za with your country & the items you're interested in so we can advise on options & costs.
Can I return an item?
Yes, you’re welcome to return unused items within 7 days of receiving your order. Email us at info@thehomequarter.co.za to log your return. Return courier fees apply unless the item is faulty.
